 FAQs
 How do I login?
 Enter the email address and password you used to join the Fan Club. This information was also sent to you in the welcome email when you signed up.
Why is logging in required?
Logging in allows only the members of the Fan club to have access to all the cool features not available anywhere else!
How do I log out?
To log out, click on "Log Out" in the page footer.
What if I forget my password?
To have to have your password instantly emailed to you, click on "Forgot My Password" and enter your email address.
Who do I contact regarding membership questions or concerns?
If you have any questions or concerns please don't hesitate to contact Mary-Kate and Ashley's Official Online Fan Club member services at fanclub-support@mary-kateandashley.com
What is included in the membership kit?
The kit includes:
- A welcome letter
- A collectible multi-purpose membership card/mirror/nail file
- A full color 5x7 autographed photo of Mary-Kate and Ashley
- Mary-Kate and Ashley Official Online Fan Club magnets
- Mary-Kate and Ashley Official Online Fan Club folder.
What is featured on the site?
The Fan Club website is a members-only Internet community with features not available anywhere else including:
- Exclusive photos of Mary-Kate and Ashley
- Games
- Downloadable computer wallpaper, screensavers, icons, ringtones and mp3 jukebox skins
- Behind the scenes updates on what's happening with Mary-Kate and Ashley
- Contests and sweepstakes.
Can I share my login information with friends?
Only one membership is allowed per person. If multiple users are discovered for a single account, that membership will be cancelled without a refund. Similarly, if multiple memberships are found for one person, these memberships will be cancelled without a refund.
Is Mary-Kate + Ashley’s Fun Club still accepting members?
Although you may still come across membership forms in older Mary-Kate and Ashley book series and videos, the Fun Club has been out of operation for some years. We continue to make every effort to return membership fees mailed in after the Fun Club ceased operation. Mary-Kate and Ashley’s Official Online Fan Club is also no longer accepting new members.
If you encounter problems logging in please contact us at fanclub-support@mary-kateandashley.com
Dualstar Online
859 Hollywood Way
Suite 275
Burbank, CA 91505
Phone No. 310-553-9000
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